Compliance Procedures

Why Should You Be Compliant ?

Being compliant is mandatory for all Tradobox clients. As a financial institution we are bound by international financial regulations to procure identification documents and protect our customers and ourselves against financial frauds and identity theft. The process also ensures a secure and cybercrime-proof trading experience for you. 

Required Documents

All four of the documents stated in this policy are required for the full verification of your trading account. Upon receiving your paperwork our compliance department will carefully acknowledge them and will ensure that all documents submitted are genuine, valid and meet our criteria in accordance with international standards.

Proof of Identity

We accept a scanned copy or a high quality photograph of your National Identity Card, international passport or driving license. Please, make sure to scan all sides/pages so that we can check all the relevant information.
Note: Poor quality scans or photographs will not be accepted. All 4 corners/edges of your document should visible.

-iPhone

National Identity Card

-iPhone

International Passport

-iPhone

Driving License

Proof of Address

We accept a scanned copy or a high quality photograph of any utility bill such as Gas/Electricity/Water/Cable bill or a bank statement. The document should contain the following information: Your full name, residential address, date of issue which (issued in the last 90 days) and a company logo indicating that the bill/bank statement is genuine.

Proof of Payment

We accept a scanned, colored copy or a high quality photograph of the front and back of your debit/credit card used for your deposit.

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Please, cover the first 12 digits of the card number only. The last four digits, Card holder name and expiry date should clearly be visible. You can cover the information with a piece of paper, pen or tape.

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Please, hide the CVV code (3-digits number) and the last 12 digits on the back of the card.

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The cardholder’s signature on the signature strip should be clearly visible.


* The name of the account holder must match the name of the card used for the deposit.

Investment Testimony Form (ITF)

This form is created manually for each transaction as per your deposit details by our compliance staff. It will be send to you via mail to the mail provided as your username for your Tradobox account. Clients can fill in the form electronically or manually. Should you have technical issues please, contact our compliance via mail, chat or phone.


Steps to Compliance

  • Step 1

    Gather all the above mentioned documents. Make sure they are of good quality.

  • Step 2

    Login to your Tradobox account.

  • Step 3

    At the top left menu click on "DOCUMENTS" to add the required documents.

  • Step 4

    Our compliance team will review your documents and contact you if there is any issue.


If you are not able to submit your documents due to technical issues or if you have any compliance-related questions please contact our support agents at compliance@tradobox.com or live chat with them.

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