Freaquently Asked Questions

Account Management

  • How do I open a Live Trading Account?

    To open a trading account in Tradobox you simply have to visit https://register.tradobox.com and fill in your details. Once signed up you will be redirected to your Tradobox account portal where you can login with the email and password you signed up with.

    Once your Account verification is completed and you have successfully deposited into your “Landing Account” you will be able to create as many trading accounts as you wish. A Tradobox trading account can be used to trade manually or you can plug your own EA and trade automatically.

    Once you have clicked “Add Account” you will be redirected back to the “My Accounts” screen where you will be able to see your new Trading account.

    You can click on the account number to view details of your trading account, rename the account, download statements, download the platform and view your login details.

    Your password is sent separately to you via email, however if you forget it you can simply click on “Change Password” to change it.

  • How do I open a Demo Account?

    At Tradobox we understand the desire to first practice a trading strategy before you take a step forward and go live. Therefor we offer Demo Accounts to our clients. To open a demo account visit https://demo.tradobox.com and fill in your details.

  • How do I transfer my funds from my Landing to my Trading account?

    To start trading you will need to move your funds from your “Landing Account” to your Trading account.

    • To move funds between accounts simply click on the “Transfers” tab and select “Internal Transfer” from the menu on the right.
    • Select the “Trading Account” you wish to move funds to in the “To Account” dropdown box.
    • Enter the desired amount you wish to transfer into your trading account from your landing account.
      Note: you can choose any amount to transfer into your trading accounts as long as it does not exceed your “From Account” balance.
    • Proceed to the transfer by clicking “Submit”

    Your transfer has now been completed and you will see the new balance of your trading account in the “My Accounts” tab if you transferred balance to a “Trading Account”.

Account Funding

  • What deposit methods are currently available?
    • Credit/Debit card payments 5000 USD/EUR/GBP per transaction
    • Wire transfers (300 USD/EUR/GBP minimum)
    • Bitcoin (100 USD)
  • How long does it take to fund my account?
    • Credit/Debit Card: Instant once approved
    • Wire Transfers: Up to 7 business days (once processed by your bank)
    • Bitcoin: Dependent upon blockchain
  • Why are my funds not showing in my account

    After you’ve made a successful deposit the funds are deposited in your landing account, then you have to make internal transfer from your account page(Log in->Transfers->Internal Transfer) to your trading account.

    If you have already made the transfer and the funds are not showing in the trading account, log out and log back to allow the balance to update. If the issue does not resolve contact us immediately at our email adress - support@tradobox.com!

  • What are the withdrawal methods currently available?
    • Wire Transfers: Currently, Withdrawals are done via Wire transfer due to the tightening of global regulations and procedures regarding money-laundering and terrorism financing.
  • What is the difference between Beneficiary Bank and Intermediary Bank?

    A beneficiary bank is the receiving bank where you have your account. Whereas the intermediary bank is a third party bank used by the beneficiary bank to facilitate international transfers.

    This means that if your beneficiary bank does not support international transfers they will be able to provide you with details of an intermediary bank you will be able to use in order to deposit and withdraw through wire transfer on your Tradobox account.

    "Source Name" is the name of your bank you would like to use to deposit funds into your Tradobox account.

  • What should I do if my Wire deposit is still Pending after 7 business days?

    If you have sent a wire transfer and we have not received it within 7 business days then please email support@tradobox.com and send proof of your wire receipt. Please make sure the receipt you provide shows the following information:

    • Official bank document with Bank logo
    • IBAN of your Bank Account
    • IBAN of the beneficiary...
    • Correct BIC/Swift Code
    • The Reference Number
    • The Company Name the wire is being sent to (ITRAN)
    • The ITRAN Company Address
    • The amount of funds sent & currency
  • Can withdrawals be made while trades are still open?

    Yes, however you can only withdraw funds from your “Landing Account” so you will first have to transfer funds from your “Trading Account” to your “Landing Account”

General Questions

  • What are my Login details?

    You’ll need to manually create a trading account under your main account to receive your login details (Instructions at: FAQ Account Management section #4). Please note: our system will not allow you to create the account until you have uploaded your ID and address documents and have the account approved by our compliance department.

  • How do I reset my password?

    To reset your Tradobox password, please use the following link: https://secure.tradobox.com. Once there, click on “Forgot Password” for a reset link be sent to your email.

    You can reset your password by log in into your main Tradobox account, click on “My Accounts” and then select the account number. You will see the password reset option in the Trading Platform.

  • Why am I unable to connect to my account?

    The “invalid account” / “authorization failed” / “unauthorized” message are always related to either password or incorrect server selection. Please be sure to select TRADOBOX-Real as the server when logging in to a real account. For demo, the selection should be TRADOBOX-Demo. If the server selection is not the issue, please try resetting your password (see instructions #2 of this list).

  • Why are my personal details wrong and why can't I change them?

    Our current 3rd party system does not support the changing of personal account details on the client's end and is not being modified at this time. This capability will be provided in the near future. For the time being, please note that this will not impact your ability to verify your account, to trade, or to deposit/withdraw your profits.

    Should you wish to update your personal details please Contact our support via mail or live chat.

  • Are there any inactivity fees?

    All accounts with no activity with 3 months and above will be charged with a 50USD inactivity fee which will be deducted from your available balance.

  • Which countries are restricted from trading on Tradobox?

    We don't accept clients from the following countries:

    • American Samoa
    • Bangladesh
    • Belarus
    • Bolivia
    • Cuba
    • Congo
    • Equador
    • Guam
    • Hong Kong
    • Iran
    • Iraq
    • Israel
    • Japan
    • North Korea
    • Kyrgyzstan
    • Northen Mariana Islands
    • Puerto Rico
    • Poland
    • Russian Federation
    • St. Vincent and the Grenadines
    • Somalia
    • Turkey
    • Ukraine
    • United States
    • Virgin Islands U.S.
    • U.S.
  • Are there any inactivity fees?

    Tradobox does not restrict its clients in any way. You are welcome to trade any strategy or system you might have or plug an Expert Advisor. Hedging, Scalping and News trading are also allowed.

  • How can I report a problem with a trade?

    Trade problems should be reported by contacting us at support@tradobox.com. In that ticket, please, include your and trade ID with screenshot attached and a detailed explanation.


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